Case Studies
Success Stories & Project Showcases
Explore how OrkinosAI has helped organizations transform their operations through innovative AI solutions, enterprise integrations, and digital platforms. Our work spans government agencies, heritage organizations, and commercial enterprises.
Government Digital Transformation
Public Sector · SharePoint · Azure · Long-term Support
Challenge
A government agency required a comprehensive digital workplace solution to improve collaboration, streamline document management, and ensure compliance with strict security and accessibility standards.
Solution
Designed and implemented a modern SharePoint intranet with custom Power Platform workflows, integrated with Azure services for enhanced security and scalability. Delivered comprehensive training and ongoing support.
Key Features
- Information architecture and governance framework
- Modern SharePoint sites and hubs
- Power Automate workflows for document approval
- Azure Entra ID integration for secure access
- WCAG 2.1 AA compliance
- Long-term support contract
Results
- 50% reduction in document processing time
- Improved employee satisfaction scores
- 100% compliance with accessibility standards
- Successful security audit with zero findings
Law Company AI Law Agent
Corporate Legal · Conversational AI · Compliant · Secure Client Communication
Challenge
A law firm sought to enhance client engagement and case management efficiency by providing intelligent, real-time assistance without manual intervention.
Solution
Developed and deployed an AI conversation agent trained by experienced lawyers, capable of answering legal questions, guiding clients through case preparation, and offering personalized responses based on the firm's expertise.
Key Features
- Legal AI chatbot trained by certified lawyers
- Secure, compliant client chat interface
- Context-aware case discussion and guidance
- Integration with firm's knowledge base
- 24/7 availability for client questions
Results
- Increased client satisfaction and retention
- Reduced time spent on routine inquiries
- Enhanced lawyer productivity focusing on complex cases
- Greater accessibility for clients to legal advice
AI-Powered Customer Service Platform
Enterprise · Conversational AI · Azure · Integration
Challenge
An enterprise client needed to scale their customer support operations while maintaining high service quality and reducing operational costs.
Solution
Developed an intelligent chatbot platform using Azure OpenAI and custom NLP models, integrated with existing CRM and ticketing systems. Implemented continuous learning mechanisms for ongoing improvement.
Key Features
- Natural language understanding with Azure OpenAI
- Multi-channel support (web, mobile, Teams)
- Seamless handoff to human agents
- Real-time analytics and reporting
- Integration with Dynamics 365 CRM
- Continuous model training and improvement
Results
- 65% of inquiries resolved automatically
- 40% reduction in support costs
- Improved customer satisfaction (4.7/5 rating)
- 24/7 availability with instant responses
Enterprise Content Management System
Enterprise · Umbraco · .NET · Azure · Web Development
Challenge
A commercial organization required a flexible, scalable CMS to manage multiple websites and support content personalization for different audience segments.
Solution
Implemented Umbraco CMS with custom modules, Azure hosting for high availability, and integrated marketing automation tools. Developed a comprehensive content strategy and training program.
Key Features
- Multi-site Umbraco implementation
- Content personalization engine
- Azure-hosted with global CDN
- SEO optimization tools
- Marketing automation integration
- Custom workflows and approval processes
Results
- 300% increase in content publishing speed
- Improved SEO rankings for key terms
- Enhanced user engagement metrics
- Reduced infrastructure costs by 35%
What Our Clients Say
"OrkinosAI delivered an exceptional SharePoint solution that exceeded our expectations. Their expertise in government sector requirements was invaluable."
"The AI-powered archive platform has transformed how we share our collections with the world. Their long-term support has been outstanding."
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